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Contact Information
Avanza Nova
Torenlaan 5B, 1402 AT
Bussum, The Netherlands
Pick-up Locations
Amsterdam, The Netherlands
Exact address communicated after order or upon request
Schedule coordinated upon order confirmation
More locations coming soon
We're expanding our pickup point network worldwide
Stay tuned for updates
Complaints Procedure
Not satisfied with a product or our service? We take your complaint seriously and aim for a quick resolution.
At pick-up: Inspect your order on the spot. Visible defects can be reported immediately at our pickup point.
After pick-up: Send your complaint within 14 days to comercial@avanzanova.com with your order number, a description of the issue and photos if applicable.
Our response: You will receive an acknowledgement within 5 business days. We will respond substantively within 14 business days.
Resolution: If the complaint is justified, we offer replacement of the product (subject to availability) or a full or partial refund.
See Article 11 of our Terms and Conditions for the full complaints procedure.
© 2025 - Avanza Nova
