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Contact Information
Avanza Nova
Torenlaan 5B, 1402 AT
Bussum, The Netherlands
Pick-up Location
Our warehouse in Havana, Cuba
Exact address communicated after order or upon request
Schedule coordinated upon order confirmation
Complaints Procedure
Not satisfied with a product or our service? We take your complaint seriously and aim for a quick resolution.
At pick-up: Inspect your order on the spot. Visible defects can be reported immediately at our warehouse.
After pick-up: Send your complaint within 14 days to comercial@avanzanova.com with your order number, a description of the issue and photos if applicable.
Our response: You will receive an acknowledgement within 5 business days. We will respond substantively within 14 business days.
Resolution: If the complaint is justified, we offer replacement of the product (subject to availability) or a full or partial refund.
See Article 11 of our Terms and Conditions for the full complaints procedure.
© 2025 - Avanza Nova
